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Frequently Asked Questions

Find answers to the most common questions about Konsento

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General

What is Konsento? expand_more
Konsento is a comprehensive platform for cookie management and GDPR compliance. It allows you to create a compliant cookie banner, manage user consent, maintain a consent archive, and implement Google Consent Mode v2, all from a single dashboard.
Who is Konsento for? expand_more
Konsento is designed for website owners, web agencies, developers, and anyone who needs to make their website compliant with GDPR regulations and the Italian Data Protection Authority guidelines.
Is Konsento GDPR compliant? expand_more
Yes, Konsento is designed to be fully compliant with the GDPR (EU Regulation 2016/679) and the Italian Data Protection Authority Guidelines of 2022. The platform implements prior cookie blocking, granular consent, consent registration, and all other features required by regulations.
How much does Konsento cost? expand_more
Konsento costs €86 per domain, as a one-time payment: you pay once and the domain is yours forever. No subscription and no renewals. You can add as many domains as you like, always €86 each. A free trial is also available to test all features before buying.
Can I try Konsento for free? expand_more
Yes, we offer a free trial period that allows you to test all platform features on your website. No credit card is required to start the trial.
Does Konsento work with any website? expand_more
Yes, Konsento works with any website, regardless of the technology used. Whether you use WordPress, Shopify, a custom CMS, or a static site, simply insert our code snippet to activate the service.
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Installation

How do I install Konsento? expand_more
Installation is very simple: just copy and paste our JavaScript snippet into the <head> of your website. The snippet is available in the dashboard after registration. No advanced technical skills are required.
Does Konsento slow down my site? expand_more
No, Konsento is designed to be lightweight and performant. The script is optimized and loaded asynchronously, so it does not affect your website's loading times. The banner is displayed in milliseconds.
Can I customize the banner appearance? expand_more
Yes, Konsento offers extensive customization options. You can change colors, text, position, layout, and much more from the dashboard. The banner automatically adapts to your site's design.
Is it compatible with Google Tag Manager? expand_more
Yes, Konsento is fully compatible with Google Tag Manager. You can install our script through GTM and configure conditional tag blocking based on user consent.
Does it work on multilingual sites? expand_more
Yes, Konsento supports multilingual websites. The banner can be displayed in the visitor's language, with translations available for Italian, English, French, German, and Spanish.
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Site Management

Can I manage multiple sites with one account? expand_more
Yes, with a single Konsento account you can manage multiple websites. Each site has its own banner configuration, statistics, and consent archive.
How do I add a new site? expand_more
To add a new site, log into the dashboard and click "Add site." Enter the site URL and customize the banner settings. You will receive a unique code snippet to insert into the site.
Can I transfer a site to another account? expand_more
Yes, it is possible to transfer site management to another Konsento account. Contact our support for assistance with the transfer.
How does the dashboard work? expand_more
The Konsento dashboard is the control center for all your sites. From here you can configure banners, view consent statistics, manage the consent archive, set up automatic scans, and much more.
Can I collaborate with my team? expand_more
Yes, Konsento supports team collaboration. You can invite other users to your account and assign them specific roles and permissions for site management.
How do I update banner settings? expand_more
Banner changes are made from the dashboard and apply in real-time to your website. No need to change the code on the site: all settings are managed centrally.
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Scans

What are Konsento scans? expand_more
Konsento scans automatically analyze your website to identify all cookies and tracking technologies in use. This allows you to always have an up-to-date overview and keep your cookie policy aligned.
How often are scans performed? expand_more
Automatic scans are performed periodically based on your plan. You can also start manual scans at any time from the dashboard.
What happens when new cookies are found? expand_more
When a scan identifies new cookies, you will be notified through the dashboard. You can classify the new cookies and update the banner categories accordingly.
Do scans affect site performance? expand_more
No, scans are performed externally and do not affect your website's performance in any way. The process is completely transparent to visitors.
Can I exclude pages from scanning? expand_more
Yes, you can configure scan settings to include or exclude specific pages or sections of your website.
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Consents

How is consent recorded? expand_more
Every time a user interacts with the cookie banner, Konsento automatically records the consent with all details required by the GDPR: timestamp, expressed preferences, information version, and user identifier.
How long are consents stored? expand_more
Consents are stored for the period required by regulations. Konsento maintains a secure and accessible archive of all collected consents, available for any audits by the Authority.
Can I export the consent archive? expand_more
Yes, you can export the consent archive in various formats from the dashboard. This is useful for internal audits, compliance checks, or Data Protection Authority requests.
How does consent work for forms? expand_more
Konsento can also manage consents collected through contact forms, newsletters, and registration forms on your site. The Konsento Forms widget integrates with your existing forms to record every consent in the centralized archive.
Can users change their consent? expand_more
Yes, as required by regulations, users can change or revoke their consent at any time. Konsento provides an accessible widget for managing cookie preferences.
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Google Consent Mode

What is Google Consent Mode v2? expand_more
Google Consent Mode v2 is a Google API that communicates user consent status to Google services (Analytics, Ads, etc.). Since March 2024, it is mandatory for continuing to collect conversion and remarketing data in the European Economic Area.
Does Konsento support Consent Mode v2? expand_more
Yes, Konsento is certified as a CMP compatible with Google Consent Mode v2. Integration is automatic: when the user expresses their preferences through the banner, Konsento automatically communicates the consent status to Google.
Do I need to configure anything for Consent Mode? expand_more
No, integration with Google Consent Mode v2 is completely automatic with Konsento. No additional configuration is needed: just install our snippet and the Consent Mode is managed automatically.
What happens if I don't implement Consent Mode v2? expand_more
Without Consent Mode v2, Google will not be able to collect conversion and remarketing data for European Economic Area users. This can significantly impact your Google Ads campaign performance and the quality of data in Google Analytics.
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Technical

Does the banner actually block cookies before consent? expand_more
Yes, Konsento implements prior cookie blocking as required by regulations. Third-party scripts are loaded only after the user has given consent for the specific cookie category.
How does prior blocking work? expand_more
Konsento uses several techniques for prior blocking: script attribute modification, network call interception, and Google Tag Manager integration. This ensures that no non-essential cookies are installed before consent.
Is it compatible with SPAs (Single Page Applications)? expand_more
Yes, Konsento is compatible with Single Page Applications based on frameworks like React, Angular, Vue.js, and others. The banner integrates correctly even with single-page applications.
Does it support cross-domain tracking? expand_more
Yes, Konsento supports multi-domain scenarios. You can share consent status across different domains belonging to the same organization.
How does it handle third-party cookies? expand_more
Konsento automatically identifies and classifies third-party cookies through scans. Cookies are categorized and blocked/unblocked based on user preferences and their category.
Can Konsento be integrated via API? expand_more
Yes, Konsento offers REST APIs for integration with external systems. You can use the APIs to retrieve configurations, check consent status, and more.
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Legal

Which regulations does Konsento cover? expand_more
Konsento covers the GDPR (EU Regulation 2016/679), the ePrivacy Directive, the Italian Data Protection Authority Guidelines of 2022, and Google Consent Mode v2 requirements.
Does Konsento generate the cookie policy? expand_more
Yes, Konsento can automatically generate a detailed cookie policy based on cookies actually detected by scanning your site. The policy is automatically updated with each new scan.
What happens in case of an Authority inspection? expand_more
In case of an inspection, you can access the complete consent archive from the Konsento dashboard. Every consent is documented with timestamp, preferences, and information version, as required by regulations.
Is Konsento sufficient to be compliant? expand_more
Konsento provides all the technical tools necessary for GDPR compliance regarding cookies and consent. However, full compliance also requires organizational aspects (such as a DPO and internal procedures) that are beyond the platform's scope.
Is the banner compliant with the 2022 Authority guidelines? expand_more
Yes, the Konsento banner is designed to comply with all indications of the Data Protection Authority Guidelines of 2022, including: equally prominent reject button, granular consent, prior blocking, no scroll as consent, and ability to revoke.
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Account

How do I create an account? expand_more
To create an account, visit the registration page and fill out the form with your details. You will receive a confirmation email to activate your account and can immediately start configuring your first site.
Do I have to renew or pay a recurring fee? expand_more
No. Konsento is paid only once: €86 per domain, forever. There are no subscriptions, monthly or yearly fees, and no renewals to remember. Once purchased, the domain stays protected for life.
How do I delete my account? expand_more
To delete your account, contact our support team. Before deletion, we will help you export your data and remove the snippets from your sites.
How do I contact support? expand_more
You can contact our support team via email at info@konsento.cloud or through the contact form on our website. We respond within 24 business hours.
Do you offer installation assistance? expand_more
Yes, our support team is available to help you with the installation and configuration of Konsento on your website. For premium plans, we also offer dedicated technical support.

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